Privacy Policy

Information we collect

We collect the information you give us when you contact us, request a quote or arrange work. This may include your name, telephone number, email address, billing and installation addresses, details of the work, measurements, photographs you provide, correspondence, quotes, invoices and payment records. We may also receive relevant details from someone arranging work on your behalf, such as a landlord, managing agent or contractor.

 

Why we use it

We use your details to answer enquiries, prepare quotes, arrange surveys and appointments, carry out work, invoice you and provide aftercare. Our lawful basis is taking steps at your request before entering a contract, or performing our contract with you.

 

We keep records needed for tax, accounting and applicable regulatory requirements because we have legal obligations. We also rely on legitimate interests to manage business enquiries and business customer relationships, organise our work, protect our systems, recover money owed and deal with complaints or legal claims. We consider your rights when relying on these interests. Where consent is required for a particular use, we will ask for it and you can withdraw it.

 

You do not have to give us personal information, but without the necessary contact, property and job details we may be unable to provide a quote or carry out the work.

 

Who receives your information

We share relevant information only where needed for these purposes: with staff and subcontractors carrying out your job; suppliers or delivery providers involved in your order; our website, email and IT providers, including Wix; Xero and our accounting advisers for financial records; and banks or payment providers for payments handled outside this website. Where applicable, we also share details with certification or warranty providers, including FENSA, and with insurers, professional advisers, HMRC or other authorities where necessary or legally required.

 

Keeping information

We keep information only for as long as needed for the reason it was collected. We consider whether an enquiry is still active, whether work or aftercare is ongoing, applicable accounting and tax requirements, warranty periods and the time needed to establish or defend legal claims. Information no longer needed is deleted or anonymised. You can contact us for the retention period applicable to your records.

 

Security and overseas processing

We use appropriate technical and organisational measures to protect personal information and restrict access to those who need it. No website or email system can be guaranteed completely secure. Providers such as Wix may process information outside the UK. Where a restricted international transfer takes place, we use a recognised adequacy decision or appropriate contractual safeguards, as required by UK data protection law. Contact us for information about the safeguards relevant to your data.